Answer: Submitting a ticket is the best way to ensure that your issue is addressed in a timely manner. Gate.io offers a Zendesk system that allows you to submit tickets and receive support from their customer service team. By submitting a ticket, you can provide detailed information about your issue and the Gate.io team can investigate and provide a response as soon as possible. Submitting a ticket also allows you to track the progress of your issue, as the Gate.io team can update the ticket with information as they work on it. This ensures that you can stay informed and that your issue is addressed in a timely manner.