The best way to fix this issue is to get in contact with the developer of the software or program. They will be able to look into the issue and determine the best solution. Depending on the complexity of the issue, they may need to investigate further or provide a workaround. It's important to provide as much information as possible to the developer, such as the exact version of the software or program, the operating system you are using, and any other details that may be relevant. This will help the developer to diagnose the issue quickly and effectively.