Answer: Hi there, sorry to hear that you're having trouble with your account. To help us assist you better, please provide us with more details by submitting a ticket so that we can look into the issue and provide you with the best possible solution. Please provide us with the following information in your ticket: the exact issue you're experiencing, the steps you've already taken to try and resolve it, and any other relevant information that may help us in troubleshooting the problem. Thank you.