I have been but it's been 48 hours and no response... @gateio

It is understandable that you have been waiting for 48 hours for a response on your ticket. Please be assured that your ticket has already been forwarded to the team and they are working on it. In the meantime, we apologize for the inconvenience and kindly ask for your patience. We understand that your time is valuable and we are doing our best to provide a prompt response. We thank you for your understanding and will keep you updated with any progress.

your ticket has already been forwarded please wait for the team's response on your ticket