If you believe that you are entitled to a refund for your purchase, you should submit a ticket to Gate.io's customer service. They will review your request and provide you with a response. In order to ensure that your request is processed in a timely manner, please provide as much information as possible, such as your order details, the reason for the refund, and any other relevant information. Additionally, you may need to provide proof of purchase in order to receive a refund. Gate.io's customer service team is available to answer any questions you may have about the refund process and will work with you to ensure that you receive the best possible outcome.