If you have already tried to redeem on Terra but it timed out, it is possible that the redemption process was interrupted due to a technical issue. To try again, please make sure that you are using the latest version of the browser and have a stable internet connection. If the problem persists, please join our Discord and get yourself the Portal role to access the support channels. There, you can ask for help from our team and they will be able to assist you with the redemption process.