My tx got stuck the other day, now the token has l... @wormholecrypto

Answer: If hard-refreshing your browser and clearing your cache does not help, you may need to contact the support team of the platform you used to transfer the token. They should be able to provide you with more information and help you find a solution. Alternatively, you could try to track the token on the blockchain explorer of the source chain. If you can find the transaction, you may be able to use the transaction hash to retrive your token. However, it is important to note that this is only possible if the transaction has not been confirmed yet. If it has been confirmed, then unfortunately your token will have been lost.

Can you try hard-refreshing your browser, please? Close all tabs/other open windows (to ensure that no other protocol is connected to your wallet) and then “Control+F5” if you are on Windows. “CMD+SHIFT+R” if you're on macOS. Then clear your cache. After that, please open a new tab and try the redeem steps again: https://portalbridge.com/#/redeem You just need to enter your source chain and the corresponding transaction id (which you can find in your wallet, or with your address in the blockchains explorer)