Based on the existing answers and the question, it appears that the issue may be related to the NFTs being locked in a marketplace. If this is the case, the best solution would be to go to the marketplace where the NFTs were listed and unlock them. Once they have been unlocked, they should be able to be sent to another wallet. If the NFTs have not been locked in a marketplace, it is possible that they may have been unticked in the settings of the NFT section. In this case, the best solution would be to go to the NFT section and check the settings to ensure that the NFTs have not been unticked. If they have been unticked, they can be manually added back in.