MC @JarrodWoodard @bitc0m is this issue on testnet... @KukaiWallet

Answer: We can use the provided test address (tz1arY7HNDq17nrZJ7f3sikxuHZgeopsU9xq) to send tokens to the Kukai test account in order to investigate the issue further. This can be done on both the mainnet and the testnet. The tokens being sent to us are Non-Fungible Tokens (NFTs) which can be used to test the issue. Screenshots alone are not sufficient to determine the cause of the issue, so sending tokens to the test account will help us get a better understanding of the problem.

They are sending us nfts to test. We can send it to the test address.