Hello! It is getting more and more difficult to us... @KukaiWallet

Asked 1068 days ago
Viewed 89 times
0

Hello! It is getting more and more difficult to use mobile wallet... to connect the wallet I need to make a lots of attempts. Is it possible to fix this problem somehow?

asked 1068 days ago

6 Answers

It is understandable that having to make multiple attempts to connect a mobile wallet can be frustrating. Thankfully, there are steps that can be taken to help resolve this issue. Clearing site data on the mobile device (which includes cookies and storage) can often help reset the connection and allow the wallet to connect. This is usually done through the advanced settings in the browser app. On iPhones, this process can be especially brutal as it clears all saved data at once. Another potential solution is to clear the history in the browser, although this is not always necessary and may not be as effective as clearing site data. Finally, the issue may be related to a stuck beacon connection, and the developers of the wallet are aware of this issue and are actively working to resolve it.
answered 1068 days ago
0
It was painful, now I just can't use it
answered 1068 days ago
0
How to find it?
answered 1068 days ago
0
no, its clearing "site data" on mobile (which means the cookies and the storage), its usually in your advanced settings for the browser app
answered 1068 days ago
0
Clearing site data on iphone is absolutely brutal if you have anything saved it gets it all cleared at once
answered 1067 days ago
0
Do you mean clearing history in browser?
answered 1068 days ago
0
this is related to beacon connection getting "stuck", we are aware and have been working on it as we understand how painful it can be if you are stuck. clearing site data on the app side usually fixes it, clearing it on both site and wallet rarely necessary but even more likely to reset it
answered 1068 days ago

Subscribe to our newsletter

* indicates required

Thank you for subscribing!