Hey, I haven't been able to retrieve my tezos acco... @MadFishCommunity

Answer 2:If you have followed the steps in the tutorial and you are still not able to retrieve your tezos account, then you should contact the Temple Wallet support team. They will be able to help you further diagnose the issue and provide assistance in restoring your wallet. Additionally, make sure that you are entering the correct seed phrase and double-check that all of the words are correct and in the correct order. If you have any further questions, please don't hesitate to reach out to the Temple Wallet support team.

We have covered this topic in this tutorial https://madfish.crunch.help/temple-wallet/why-i-see-a-zero-balance-after-importing-my-old-wallet