Based on the answers given, it appears that the issue with connecting the ledger to the Tezos wallet app persists. To help troubleshoot the issue, it would be helpful to disable the ledger live in the settings and try to connect again. If that still doesn't work, a comprehensive guide for connecting the ledger can be found at the link provided. It is recommended to go through each step carefully and let us know which step does not work for you and what exactly happens. Screenshots can be sent if needed to help further diagnose the issue.