Based on the existing answers and question, it seems that the issue is related to the browser Edge. It is possible that the wallet is not compatible with the browser Edge, so the user should try to use a different browser or update their version of Edge to the latest version. Additionally, the user should check the console log for any errors and send them to you in a direct message. Finally, it is important to make sure that the wallet is running the latest version and that the user has tried switching nodes.