It's understandable that you're feeling frustrated if your rewards seem to be going backwards. We can look into this further to see what might be causing this issue. It's possible that something changed with the reward system, or it could be a technical issue. Additionally, have you been able to claim the reward despite this issue? If so, that could be a sign that the problem is not related to the reward itself. We'll do our best to get to the bottom of this and make sure you get the rewards you deserve.